It's easy to get caught up in the flurry of activity when things get busy. This can cause us to lose focus in our job. The holiday season is perhaps one of the most stressful times for office administrators.
It's time to stop everything and take a moment to get back to the basics: Attitude. Patience. Manners and Understanding.
Maintaining a positive attitude will help you stay focused on helping your team. Your role as an administrator is to support your team. The faster the tasks come to you, the better you have to be to prioritize, focus and remain calm.
In the past few months we have seen first-hand assistants and administrators letting things fall through the cracks, REALTORS® who fail to answer or return calls from assistants, and administrators who were starting to break down under pressure. The truth is that we are all human and mistakes and errors will happen, how we handle difficult situations is how we will be defined and remembered.
When REALTORS® are busy they may take longer to get back to you, or miss something that is needed for compliance or office requirements. The best thing to do in times like this is to remind them that for instance, the documents are needed today, and offer your help on how to best achieve this. Look for ways to support your team in providing exemplary service. Commit to finding ways to make sure all details big and small are attended to, before being asked.
When things are busy it is important to get back to the basics. Remember to say "Please" and "Thank You." Offer to help every chance you get. Double check everything that leaves your desk. This is just one more way to ensure you receive the response you desire.
