What is it we really want from our support staff?
I put a question out to my associates and friends asking them “if their assistant could do one thing to make their business rock, what would it be?” and here are the top answers that seemed to be a consensus.
- Bring in business
- Be on top of all details
- Be friendly, positive and professional
- Have a passion for their goals as well as those of the company
- Provide top notch client care
- Stick to systems
- Keeping you top of minds with clients
It was interesting to see that all of the feedback was focused on attributes over skill. Skill and knowledge is one of those essentials that needs to be in place in order to run any business. With time and patience it can be achieved.
Attributes or attitude on the other hand, are what differentiates us between good and great. Wanted or let go. Successful or mediocre. Valuable or not.
Do you ever stop to give yourself an attitude check?