REALTOR® FAQ


Does a PRA® certificate qualify someone to work as a licensed REALTOR®?

No. PRA® graduates, while earning a knowledge-base for success as an unlicensed real estate professional, are not licensed REALTORS®. To become licensed, individuals must successfully complete the recognized Real Estate Licensing course in their province and satisfy all other licensing requirements.

Does this course give my assistant a license?

No. Your assistant will have to successfully complete the recognized Real Estate Licensing course in your province and satisfy all other licesning requirements. PRA Foundations is an administrative certificate program for assistants and administrators. It is not a licensing program. We provide training on the foundation of real estate administration.

Do you train the assistants on specific software (i.e. database programs, how to create a Feature Sheet, etc.)?

No. Each REALTOR® will have their own set of programs that they use in their business. We cannot train each assistant on every program, but we do give them a basic foundation in the types of programs typically used. Our pre-requisites require that registrants have a good working knowledge of computers. Watch for advanced courses that cover additional training in these areas under our Professional Development section.

Do you train the assistants to use WEBForms™ or the local real estate board’s specific MLS® System (i.e. MLXchange/Matrix/Interface)?

No. These are Real Estate Board specific courses and we leave that to the specialized professionals at your local Real Estate Board. We suggest that you send your assistant to these courses at your Real Estate Board as soon as possible so that they are better able to support you and your business.

Will an unlicensed assistant be able to set up tours for me?

Yes. We teach them how to organize a showing tour. We also train the assistant to create a checklist of questions for you for each tour.

What should I expect to pay an assistant who is trained? What wage do assistants make?

Wages vary between employers and depend on the skills, knowledge and experience the assistant brings, and the duties the assistant will perform. Wages also vary according to what an employer estimates is market value. We have seen wages vary from $12-$50 an hour, base pay plus bonuses, and a starting base with regular increments. We suggest you and the assistant set up terms agreeable and feasible to both.

Is this program only for new assistants?

No. This program was created and designed for all levels of real estate experience. We have trained experienced assistants, licensed assistants and new REALTORS® - and the feedback we receive is that the program fills in the gaps of their knowledge. Most experienced assistants taking our Foundations Training wish it had been around when they had first started their careers. Read what REALTORS® have to say.

Can someone with no experience take this training?

Yes, absolutely. This program was created and designed for all levels of real estate administrative experience.

Can my unlicensed assistant hold open houses?

No. There are strict provincial regulations that set the guidelines for what an unlicensed assistant can and cannot do. Your unlicensed assistant cannot host an open house, kiosk, or home show booth.

Can my assistant show a listing on my behalf?

No. There are strict provincial regulations that set the guidelines of what an unlicensed assistant can and cannot do. Your unlicensed assistant cannot show properties. However, your unlicensed assistant may be able to unlock a property in order that it may be shown by another REALTOR® with the seller's permission.

Can my unlicensed assistant present a service agreement?

No. There are strict provincial regulations that set the guidelines for what an unlicensed assistant can and cannot do. Your unlicensed assistant cannot:

  • present or negotiate an offer or any form of service agreement
  • explain or interpret a Purchase Agreement or any other form of service agreement (for example, a Listing Agreement).

However, an unlicensed assistant can scribe a contract with business and factual information under the direction and supervision of a REALTOR®.

Can my assistant solicit clients and prospect on my behalf?

No, absolutely not. There are strict provincial regulations that set the guidelines for what an unlicensed assistant can and cannot do. Your unlicensed assistant cannot solicit buyers, sellers, landlords, or tenants.

If my assistant takes your course, will they be able to do everything?

Each REALTOR® has a different business model and different expectations for their assistant. PRA Training provides an overview of the typical duties of an unlicensed assistant and what a REALTOR® may expect. As with anyone new to any profession, it takes time to become comfortable. Each employer will need to make sure their assistant receives brokerage-specific training as well.

Will my assistant be able to manage the office?

If you give your assistant the authority. The assistant receives the tools to manage an office, but we find assistants may be hesitant to take control – particularly if a REALTOR® micro-manages. So let your assistant manage and they will rise to the role.

Will my assistant take the systems that you teach them and apply them to my business, even if I already have specifc ones in place?

We teach that there are systems that can be incorporated into a real estate business to increase efficiency and productivity. If your office already has systems that work, continue to use them. As long as your assistant understands why systems are important, they can then add what is missing or enhance what already exists. We emphasize that your assistant is to respect your business model first and foremost.

I’ve already trained my assistant/my assistant already has experience, why should I pay for extra training? How is your training going to increase my production?

REALTORS® tend to hire assistants when they are the busiest. This means they provide on the spot training as needed – in a reactive way. Often assistants have to figure details out themselves. Of course they sometimes make mistakes which creates an environment of failure and gaps in their skills and knowledge. When REALTORS® are the busiest, they may not check details which, in the worst case scenario can lead to a lawsuit. A trained assistant has skills and knowledge and gives the employer confidence – so both the assistant and the REALTOR® can succeed. The assistant can manage the office instead of working off a checklist and a REALTOR® can do what they do best – get clients and listings, show properties and close deals. Please note, licensed and unlicensed assistants always work under your direction and supervision.

Professionalism is life long learning and continuing education. Legislation and regulations continually change, so assistants must recognize that they need to be lifelong learners.